Contact & FAQ

Hi. I’m the Maybelline New York beauty advisor, here to answer any questions you have about our products and services. Please select from the list of questions below or submit your own.

Maybelline New York products are available at Dischem, Clicks and Foschini stores nationwide. We do not sell our products directly.  

You will have a choice to BUY from our on-line retailers or you can enter your postal code in the FIND IN STORE field to find stores in your area that recently sold your product. 

Looking for a specific shade?  Some shades are limited editions and only sold in stores for a short period of time. Limited edition shades are featured on promotional displays and will not be found on the standard wall of products. Once these shades are sold out, there is no way to purchase them. 

Click here to see our full line of our current Maybelline New York products.

We are sorry we don't have coupons or samples to send to you.

To find the right Maybelline New York product and shade for you please visit the Product Explorer section of our website by clicking here.

We are sorry that your Maybelline New York product was discontinued. Unfortunately, we have no way for you to purchase a discontinued product.

To learn more about our current selection of products, please visit our Product Explorer page by clicking here
We hope you will find another Maybelline New York product that you'll like just as much.

All the ingredients we use in a product are listed on the package or the label of the product itself.  For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.  

To request an Ingredient List for a specific product, you may email us by clicking herePlease be sure to include the exact product(s) name.

I have a few items that might assist you. Click on a topic from the selection below. 
Once you click on your selection, return here for our response.

Thank you for your interest in Maybelline, a brand of L'Oréal South Africa.
L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

For complete information on this subject, please click here.


You may speak with a Product Specialist directly. Please email us at lorealconsumerrsa@loreal.com

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You may speak with a Product Specialist directly. Please call us toll-free at 1-877-456-5287 Monday - Friday, 9:00 a.m. to 5:30 p.m., ET.


If you prefer, you may also send us an email by clicking here.


Please note if this is a detailed product question or a product problem, please call our toll-free guideline.

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